About Us
ProCopy Office Solutions began with the start of the new millennium. We opened our doors on January 1, 2000 with a focus on serving up as many Canon customers as possible.
Mission
Our mission at ProCopy Office Solutions, Inc. is to provide the absolute best customer satisfaction while maintaining a responsible return on investment to our shareholders. Our customers will be provided with the most current information to make the best decisions for their business. Our employee ownership program will ensure the success of both our customers and ProCopy Office Solutions, Inc. We are the best at what we do and we will continue with our commitments until every customer believes and understands this.
"Our experience with ProCopy over the last several years has been nothing but pleasant. They are courteous on the phone and in person, always eager to help, knowledgeable, and professional in appearance and manner. They are prompt when called and very thorough on the job. I am happy to write this letter of reference, and I would highly recommend this company to you for your consideration." - .
Vision
ProCopy Office Solutions, Inc., a local company, has a vision of working together with Canon, U.S.A., a global company, and The Ricoh Family Group (Savin) to provide the Phoenix Market the best and most complete lines of products coupled with undoubtedly the best support. Canon and Savin act globally while we act locally. We share business philosophies. We too, want to earn the respect of others while working towards a brighter, more prosperous future.
Philosophy
Take care of the customer at all cost. This is not "lip service". We go well beyond service. Our phones are forwarded to a technician both nights and weekends to better serve our customers, hence our customer attrition rate of 1.3%.
In today's market, service of high technology is becoming the most important factor in a prospective customer's decision-making process. The cornerstone of ProCopy is quality service. Once we have installed a machine in a particular location, we keep that customer satisfied with our superior technical abilities and attain the goal of no customer base erosion. ProCopy will maintain a high level of communication between its sales and service departments to prevent the overselling and underselling of machines. This will allow the service department to focus on keeping customer satisfaction at a maximum while maintaining a low overhead to ensure optimum profitability.
Our service department guarantees a four-hour response time with an average of 2.75 and presents a professional image unlike any others in the area. We are prepared to handle all emergencies by maintaining a proper technician to machine ratio and constantly updating our personnel on training and technical publications. ProCopy Service will continue to maintain the highest standards of excellence in the industry.
